#Steelseries warranty free
Under this policy, SteelSeries warrants to the original purchaser that the product shall be free from defects in materials, workmanship, and the manufacturing process. SteelSeries Warranty Policy for Refurbished Items SteelSeries covers all factory refurbished and tested items which are purchased directly from the SteelSeries webshop at for 90 days from the date of purchase. ** Replaced items will remain under warranty 30 days after the exchange, or until the end of the normal limited warranty period (whichever is longer). Replacement of the product with a refurbished equivalent of the original item or replace the defective parts only with new or refurbished parts or Replacement of the product with an item that is of equivalent price, functionality, and is in the same product category as the original item. Upon approval through an RMA ticket created at: and SteelSeries’ receipt of the defective product, the resolution options at SteelSeries sole discretion for the original purchaser include**:
#Steelseries warranty serial number
The following do not apply as a valid proof of purchase: (i) a UPC or serial number from the box or product (ii) an image of the product (proof of possession) or (iii) a credit card statement with a generic purchase from a retailer. In order to create a claim for a Return Merchandise Authorization (RMA), the end user must have a valid proof of purchase, which includes:Ī copy of a sales receipt or e-mail confirmation with clearly visible purchase date, purchase price, and product identification – either directly from SteelSeries, or an authorized reseller of SteelSeries products. Please check with your local distributor, retailer, or government to verify warranty policies pertinent to you.
This policy does not cover any issues resulting from normal wear and tear, breakage due to abuse, improper usage, accidents, modification, unauthorized repair, or water damage.Īll products are also covered by local warranty regulations. SteelSeries warrants to the original purchaser that the product shall be free from defects in materials, workmanship, and the manufacturing process for one (1) year from the date of purchase. SteelSeries Limited Warranty Policy (New Retail or Dented Box Items) What does my warranty cover in North America? **North America ONLY** Please check with your local distributor or retailer, if your country is not listed. It does not cover regular wear and tear, including but not limited to, breakage due to abuse, improper usage, water damage or other causes attributable to events outside the manufacturing process.Īll products are covered by local warranty regulations. What does my warranty cover in Europe and Asia? Warranty only covers defects of products caused by manufacturing. We pay for the new one to be shipped to you. We cannot move your case forward without confirming it has been received.
Therefore it is HIGHLY recommended that you get a receipt or a tracking number. It is your responsibility that your package reaches our warehouse. Europe, Africa, Middle East, and South America : Copenhagen Here are the shipping sites for each region: Some countries demand you fill out an export form if you don't want to pay customs when you receive the new product. SteelSeries will ship the new product to you at our expense.Ĭheck the import/export rules in your country - ask at the post office. Also, log-in to your SSID account to view and respond to your active ticket(s).ĭo I have to pay to ship my product back? Yes, although you only pay for the shipping of the defective product and it is your choice how you send it. Please make sure to whitelist and in your email account to ensure that messages do not go to spam. docx, doc, and exe.Ĥ) If and once approved, follow the further instructions that are emailed to your SSID account email. We do not accept non-image files such as, but not limited to. Please make sure all fields are accurate to ensure timely processing of your RMA, and await follow-up instructions. If you do not have an existing SSID account, you will have to create one to file a warranty claim.ģ) Fill out the form and attach an image of your proof of purchase to begin Return Merchandise Authorization (RMA) process. How do I file a warranty claim to exchange a defective product? To file a warranty claim, take the following steps:Ģ) Click the 'GO TO RMA' button and login to your SSID account. Please direct any questions directly to our support center at and not here on reddit as we may not respond as quickly here. Hopefully these entries will help clear up some questions before and after you open a ticket.
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